Call stats & reachability
Il problema : A bad file burns rep hours without anyone seeing it in the average.
Questo articolo è disponibile in English.
Reachability (the probability of reaching a live person when you dial) is often the first lever of performance, and the most ignored. Flowrida measures it per file and per rep, to set aside the lists that burn hours before they cost you.
Connection analytics
Reachability per list
Connection rate
- List SMB-Q334 %
- List Owners27 %
- List Import-0111 %
The problem it solves
A rep dialing 150 unreachable numbers produces less than one dialing 60 on a good file. But raw volume hides quality: reachability lurks behind the call average, so the rep gets blamed for what is a file, timing or number problem.
How it works
Flowrida breaks activity down into connection rate per file, per rep and per time slot, and tracks each file's progress and freshness. You see immediately which files connect, which are depleted, at which hours the target picks up, and what makes them hang up.
- Connection rate per file, per rep and per slot.
- Freshness and completion rate of each file.
- The calling windows where the target picks up best.
The concrete benefits
The manager decides on facts: set aside a dead file, concentrate effort on the right windows, size imports on real capacity. It is a steering trade-off, not a reproach to the rep, and often the most profitable connection lever.
Benefici concreti
- The files dragging the team down identified and set aside.
- Effort concentrated on the windows where the target picks up.
- A clear split between a file problem and a rep problem.
- Imports sized on real calling capacity.
Pronto a pilotare in modo diverso?
Prova il piano Performance, o stima prima il tuo ritorno sull'investimento.
Progettato e collaudato sul campo, da Getalead.