Call analysis & steering

The problem it solves

In many teams, reporting is manual and recurring work: export the telephony, copy into a spreadsheet, redo the slides. The result arrives late, differs from one tool to the next, and ties up the manager on the least rewarding task. You decide on stale numbers, when you decide at all.

How it works

Flowrida aggregates in real time the activity flowing from your telephony and CRM, and renders it in readable dashboards at three levels: rep, team and management. Every metric drills down to the detail, and every view filters by period, team or rep.

• A management view for the leader: volume, meetings, rates, objective attainment, on one screen.
• A team view for the manager: who performs, where to reallocate effort, which file to stop.
• An individual view for coaching: the chain connection → conversation → meeting → useful meeting.

The concrete benefits

Reporting stops being a weekly chore and becomes a permanent snapshot. Team reviews rely on consistent, shared numbers, and steering decisions (reinforce a team, drop a file, coach a rep) are made on up-to-date data rather than gut feel.